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Invent More, Toil Less
Beyer, Gleason, O’Connor, Rau (2016), Invent More, Toil Less in ;login:(41:3) at USENIX. the Google SRE team identifies toils in running production services and talks about their experiences in how to reduce these toils. A case example the from BigTable SRE team illustrated an incremental process that involved both management and tech teams to reduce toils effectively. Key Concept: toil Toil is the kind of work tied to running a production service that tends to be: Manual, Repetitive, Automatable and not requiring human judgment, Interrupt-driven and reactive, and Of no enduring value....